Fort Worth, Texas
Not resolved

The club in Brownwood, Texas didn't cancel my membership and continued to charge my credit card. I had to contact my credit card company, place everything in dispute, and block Anytime Fitness from making any additional charges.

Read the membership agreement very carefully before you sign because it says that anything that you pay, meaning anything that they charge, won't be refunded. It's essentially a license to steal if they conveniently lose your cancellation or choose to ignore it. Customer service at the franchise owner (ABC Financial) was rude. I've had no response from the corporate headquarters, and I won't be holding my breath.

These people won't even compromise. They won't look into it. They won't admit that they made a mistake. Never again.

Never. There are better choices for a gym.

Product or Service Mentioned: Anytime Fitness Membership.

Reason of review: Poor customer service.

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