Anytime Fitness is a HORRIBLE company. I have received nothing but terrible service from the day I signed up. I had just started trying to lose weight, so I signed up for Anytime Fitness because it seemed to be the best option with my hours at work. The manager also specifically stated that I did not need to sign a contract, and that I could be released from the membership at any time, no questions asked.
I started to take some physical training courses, and, paying as much as I did for them, expected them to respect the fact that I have asthma (they didn't). I quit going to the location because I was very dissatisfied with the service.
When I lost my job in January, and decided I was NEVER going to the gym again, I went to the location and stated that I would like to cancel my membership. There was a new manager in the store, and he refused to release me from a 12 month contract I had no idea I was even involved in. I tried to fight it, but to no avail. I suspended my account for as long as I could, even after I had gotten a new job, and just decided, very unhappily, to pay my bill every month, not use the service, and NEVER sign up for something like this again. That worked until I received a call from a collections department saying I owed them $45 for a late fee, because they were unable to take the $30 membership fee out of my account. I was extremely confused, as I have always been financially secure, and I had never been handed over to a collection agency before. Turns out, it was a computer error, and they immediately refunded my money. No problem, except that 3 months later, the billing ceased. I figured somebody had read my appeal to the contract, had some sense, and finally taken me out of their system.
A week ago, my paycheck was direct deposited into my account. My rent was due that day, so I went to the bank to take the money out. When I got there, I was informed that Anytime Fitness had taken $130 (more than the two months they didn't bill me for) out of my account, and that I no longer had the funds I needed to pay my rent. When I talked to the new manager of the store (yes, a THIRD manager in less than a year), he explained to me that I had been billed three late fees, plus the two months I 'didn't pay', without being notified. When I told him that I could be evicted for not paying rent because of his company, and that taking money out of somebody's personal account without permission and notification is illegal (I work at a bank), he informed me that this was part of my contract, refused to take responsibility, and got very aggresive to the fact that I was holding him accountable for fixing the issue. I have not been able to get him on the phone for two days, despite continuously calling during business hours. I have provided bank statements, proving the money was in the account, and they continue to fight me on the issue saying I owe them the money. Do NOT go with this company, if at all possible, and if you do, NEVER let them automatically bill you. I have turned them over to my bank's fraud department, and fear I will be out of $130 because of this.
Product or Service Mentioned: Anytime Fitness Membership.