Update by user Feb 20, 2014
I HAVE NO IDEA WHY THE LOCATION SAYS NEWARK NEW JERSEY... IT IS IN FLAGSTAFF ARIZONA!
Original review posted by user Feb 20, 2014
I had a year contract with Flagstaff Anytime Fitness that ended in December 2013. I stopped going there about six months ago when the manager Hilary left.
I continued to make my automatic payment because I signed the contract even though I no longer felt comfortable at or enjoyed the gym. The few times I went over there to talk to someone there was always a note on the door saying sorry they weren't there for one reason or another. In the year I was a member there were at least 3 different managers and the trainers changed weekly too. I never knew who even worked there after Hilary left.
In January I wasn't charged and because I had signed a year contract that was over and hadn't used the facility in months I thought I was done with it. In February they started charging me again so I called today when I saw it on my bank statement to try and clear things up. The girl who answered the phone was upset and annoyed when she answered the phone. I tried to talk to her about my account and she very rudely told me that I initialized some fine print that gave them the right to keep charging me even after my contract expired because I didn't call them.
My problem is not with the policy at Anytime Fitness it is with whoever answered the phone and told me I was "being rude and interrupting" her... I asked to speak with a manager and she told me she was the manager and had no boss and there was no one else I could talk to. I eventually hung up and she proceeded to call me back four times and continue the argument.
I worked in customer service for over ten years and managed two restaurants and I would never talk to anyone the way I was spoken to today. I will definitely never return to any Anytime Fitness and I will share my experiences with my friends and family.
Product or Service Mentioned: Anytime Fitness Facility.