I became a member of this club prior to them even opening their doors, so as a promotion, my family received a low monthly rate that was locked in for as long as I continue to be a member.
Well, over the past 5 years, this club has been losing money due to a terrible sales staff and stiff competition in the local area, and to recoup the losses, have been raising rates on members every 6 months on average.
The problem is that, due to the contractual obligation, they can't raise my rate and this obviously annoys them to no end. Every single time I have an issue that needs to be addressed, such as my key fob not working, I get the same answer about, "how lucky I am to have my great low monthly rate." Luck had nothing to do with it. I signed up early, and took advantage of a promotion.
Anyway, yesterday I called the club to inquire about the number for the corporate office because I had a billing dispute. I was told by a staff member that I had no reason to call corporate and that they, "doubt a mistake was made, but even if it was, you still are getting a rate lower than most members, so it will probably even out." WHAT?!
Unhappy with this BS, I found the number online and called. The corporate office was very apologetic, and said they would send an e-mail to my club saying that they are resolving the billing issue on their end.
30 minutes later, I get a call from the club and am told that they are CANCELING MY MEMBERSHIP FOR VIOLATING CLUB RULES! I said, "what club rules?" I was told, "I told you earlier that you had no reason to call corporate, and since you obviously have issues with club policy, I spoke with the owner and we decided to terminate your membership. If you wish to remain an active member, you need to call corporate back and withdraw your complaint."
I said, "I wasn't complaining! I was trying to get a billing mistake fixed!" The reply was, "well, I already told you what you need to do if you if you wish to keep your membership. That's all I have to say to you. Good bye."
I have never, not ever in my life been treated this way or threatened by any club in which I PAY MONEY to for membership. Who the *** does these people think they are? Anyone else gone through this, because I know it can't be an isolated case.
Product or Service Mentioned: Anytime Fitness Membership.