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I open an account with them, but I never went so I told the woman I wanted to close the account. Instead of her closing the account she put my account on hold and after I had thought it was already closed apparently it had reopened it started charging my old debit card and I didnโ€™t know that This was happening until I receive a notice from Credit Karma of a collections account being added to my credit.

I called them and explain to them the situation and all they can do is remove the late fees I feel that since this is not my fault and it is the companyโ€™s fault and or the employees fault that there should be some type of resolution done with this Iโ€™m not satisfied and I will not be going back to the company. If thereโ€™s anyone that can help me resolve this matter I would greatly appreciate it as I am very upset.

Reason of review: Poor customer service.

Location: Siloam, Georgia

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