My review is for the New Braunfels, Tx Location. I was a member for 2 years so my 15 months contract was way up I called to cancel and they said I could not cancel over the phone I had to come in during their business hours to cancel.
I'm busy so it took me a month to get there. Canceled my membership and lady was nice and said luckily you canceled this month before the gym dues next month. I thought everything was done. Then received a phone call from her saying that she was wrong that I actually had to pay for the next months bill too.
And that month was when the gym dues were due so I had to pay gym dues on top of that. Do not join.
They have ridiculous hidden clauses in their contracts. Walk away before its too late
Product or Service Mentioned: Anytime Fitness Membership.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.