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My review is for the New Braunfels, Tx Location. I was a member for 2 years so my 15 months contract was way up I called to cancel and they said I could not cancel over the phone I had to come in during their business hours to cancel.

I'm busy so it took me a month to get there. Canceled my membership and lady was nice and said luckily you canceled this month before the gym dues next month. I thought everything was done. Then received a phone call from her saying that she was wrong that I actually had to pay for the next months bill too.

And that month was when the gym dues were due so I had to pay gym dues on top of that. Do not join.

They have ridiculous hidden clauses in their contracts. Walk away before its too late

Product or Service Mentioned: Anytime Fitness Membership.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Dec 11, 2017.
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