I was training at Anytime Fitness 1315 Cape Coral pkwy E Cape Coral, Florida USA. When, the shirt I was wearing was obstructing me from finding and keeping good form through my exercises. It was baggie and a bad choice for a gym shirt. I looked around the gym feeling comfortable that there was only 4 people in the gym, and nobody occupying the ab room where I was training. I removed my shirt.
40min later I wiped up my sweat off all the equipment (a fit ball and a mat) and the floor. I then removed my shoes to use the scales that calculate you fat%. Then I put my shirt on and left straight out the door.
The next day at around 9am, I received a phone call. I said hello. The lady on the other line told me directly she was canceling my access card and I was no longer welcome at the gym. Shocked I asked why. She said she just watched the security footage of me training in my underwear with no shoes on, and it was completely inappropriate. In a attempt to clarify I replied thats incorrect i only removed my shoes to weigh my self, and my short are training short. She replied that the fact I had no shirt was a infringement enough to immediately cancel my membership. I said I was not happy with this as I have not been told this and would like the owner too call me about the issue.
With in 5min she called me back to tell me that the owner has nothing to say to me and my I am to return my card for refund of security deposit. I let her know that I felt the way in which I was being treated was highly unprofessional and urged her to reconcider the actions taken as I felt I had not offend anybody in the gym that night and had cleaned down and returned all the equipment used. She replied coldly and hung up.
I'm confused, does this sound crazy?
Product or Service Mentioned: Anytime Fitness Membership.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.