I was told to come in at 10 today to cancel my membership with that ownwer. It was a year membership it was suppose to cancel November after a year.
It didn’t kept getting charged. I had given a notice in September and was told there was no need for that it would auto cancel. That didn’t happen. In December I gave the notice and was promised by Moe i would not be charged again nor my daughter we were members together.
I still got charged again. Today I went there and a guy named Tony was there. He refused to help us. He ran his mouth called my daughter retarded called us a headache.
He made false accusations against us. Told us it would never cancel and we cannot afford to pay the cancellation fee which would be $600. He ran his mouth the entire time we were there. I was very disappointed.
This is how they treat their members. They refuse to help when you ask about cancellation.
This guy should not be working there if this is how he treats the clients. I have never seen a company bully their customers
Product or Service Mentioned: Anytime Fitness Membership.
Reason of review: Return, Exchange or Cancellation Policy.