Anytime Fitness has a cancellation policy that is absolutely absurd. I am not permanently disabled; however, am in physical therapy.
My physical therapist recommended I cancel the gym membership as the activity there is going to be put on hold for an indefinite amount of time...needless to say I submitted the physician documents to the company only to be told that in order to get out of their rediculous contract I would have to be a quadrapalegic or dead...REALLY!? For a silly gym membership!? Also, their customer service at the corporate level as well as at ABC financial was rude, insensitive and quite honestly the worst I have ever seen. I was told by a manager that all my document needed to say is that I was substantially disabled; however, once the documentation was sent in no one notified me that it was NOT APPROVED!!
I called to check up on it and they stated that again because I was not dead nor had a experienced a life changing limb loss that I would not be able to cancel the membership and I would have to suck it up. They also postponed my gym membership while I was going through this *** only to add three more months onto my contract as a penalty for freezing it!!!! I hate this gym, this company and I will NEVER EVER recommend any gym with this policy or this name to anyone in my corporation or my social circle. I can not wait until November when this place will not get another dime from me.
Looking forward to taking my business to Planet Fitness.
I tried it out and I love it there...in fact I pay for the 10.00 membership a month on top of the *** money Anytime Fitness is taking from me only because the atmosphere is wonderful and the customer service has been great. Anyone that has had a hellish experience with Anytime should at least give Planet Fitness a shot...even though I know Anytime ruined the idea of joining another gym for me, for quite some time until a friend persuaded me to try her gym...Planet Fitness.
Monetary Loss: $400.