Chino, California
Not resolved

I like the hour flexibility, and that you can enter at any time. I don't like that it's so tiny that at some times you have to wait for 20 minutes to get a machine.

I really don't like that someone only works from 8-5 and you can't cancel or freeze your account unless you meet in person with them. I think that is ridiculous; there should be an online account where you can do this or be able to do over the phone.

Even setting up an account was difficult, I had to get off early just to go in and the girl was aggravated that she couldn't leave thirty minutes early because she had to set up my account. The gym is fine and clean otherwise.

Reason of review: Poor customer service.

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