Kansas City, Missouri
Not resolved

Great workout facility.

Staff was non responsive and less than cordial when I needed to cancel my membership due to relocation.

It took 6 calls and 2 voicemail messages over the span of 4 business days to get a return call.

I was then informed that I would be charged an extra month of gym dues because that was their local policy.

I was promised an email that I never received.

And was told by their billing company that if I tried to stop payment on the extra month they are charging me my account would be turned over to a collection agency.

Product or Service Mentioned: Anytime Fitness Facility.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Anytime fitness Pros: Access to all facilities 24 7.

Anytime fitness Cons: Poor customer service, Intentionally misleading contract handling by staff and business, Bad manager.

  • Misleading policy
  • anytime fitness complaints
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