Bakersfield, California
Not resolved
0 comments

Yeah it's true.

I explained to them that the fact they cannot have a customer service representative to have time to answer my questions (regarding membership) then the meeting should be about THAT situation.

The idea that a customer service representative refuses to assist me with answering how a membership works with anytime fitness is insane.

The answer I received was vague with, "every franchise is different."

I replied with, "so is McDonald's, but regardless of location you get an idea what to expect when you visit a franchise with them."

A customer service representative attending a "mandatory meeting" was more important than answering some questions for a new customer.

I've never seen this ever in my life.

Product or Service Mentioned: Anytime Fitness Customer Care.

Reason of review: Poor customer service.

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