I was told by the manager of glenwood, Iowa anytime fitness that my membership was going to go up starting August 1st from 24.99 to 37.44. I told her via email I wanted to cancel my membership starting August 1.
To my knowledge it was canceled. She did reply stating that I had to come in and fill out an exit questionair (never saying that if I didn't come in, that I would still be charged a membership fee), between my work schedule and her never being there during "her operating hours". I was unable to fill out the questionnaire. I received my bank statement In the mail an was charged for August and September membership.
I called her and she stated it was my fault. Horrible business management. I would also like to say that I cancelled my membership before and NEVER filled out a questionnaire to leave.
I own a hair salon and will recommend to ALL my clients about this incident and will tell them to NEVER go to anytime fitness in Glenwood, Iowa. I had to stop payment through my bank in order to have them no longer take money from my account.
Product or Service Mentioned: Anytime Fitness Membership.
Monetary Loss: $70.