Not resolved

I started a new job in November and my membership was no longer convenient.After a few months of occasional visits and being unable to cancel online, I stopped by a club near my office (not my home club) and was told I would need to contact my home club during their business hours.

(Weekdays until 7 and 10-3 Sat) I wasn't able to make it the next Saturday but did make it the subsequent Saturday. At this point, I have been trying to cancel for about 15 days. I get billed on approximately the 20th of each month. I have a 60 day cancellation agreement (not a problem).

I showed up on April 1 and then was informed I would make two more FULL payments (4/20 and 5/20, giving me access through June 19). Essentially, an 80 day cancellation. The gentleman at the club was unable to grasp this fancy math, so I simply signed the agreement as I had already waited over two weeks due to their requirement that I go to an inconvenient location at an inconvenient time. The crux of my problem is that this is not a 60 day cancellation policy unless you can arrange to be their the day before your next charge, or perhaps a couple days earlier (who really knows).

Bad taste in my mouth - it's only about $20, but could probably also be grounds for a class action lawsuit if I had the time or inclination (I have neither).

But I know I won't be signing up for a membership with them, and be increasingly careful if I choose to do business with any of their sister companies at Roark Capital.Very disappointed.

Review about: Anytime Fitness Cancellation Policy.

I liked: Flexible hours, Equipment was in generally good shape.

I didn't like: Cancellation methodology and terms.

Review #1036637 is a subjective opinion of a user.

Product or Service Quality
Exchange, Refund and Cancellation Policy
Equipment Quality
Billing Practices
Customer service
Additional Fees
Diversity of Products or Services
Price Affordability
Value for money
PRODUCT OR SERVICE Anytime Fitness Membership
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $20
Preferred solution TRAINING of Franchisee and staff

Had an Experience with Anytime Fitness?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Membership Cancelled and Anytime Fitness Continued to Bill Anytime Fitness "I moved and decided cancel my membership with Anytime Fitness as there was a different gym closer to my new place. I emailed them fully filled out cancellation form they..." Read more Anytime Fitness - Anytime fittness rosenberg  tx Anytime Fitness "an employee of anytime fittness placed an advertisment flier on my windshield. i called the number posted on the flier to address my concern over not being able to remove..." Read more Muv Fitness - Review in Fitness Centers category from Hartsville, South Carolina Muv Fitness "I am an employee (personal trainer) of Muv fitness in West Columbia, SC and am submitting a complaint on the performance of Lamaria Jamison. She is very unprofessional, uses profane..." Read more ILoveKickboxing- Norwood, MA Ilovekickboxing " At the age of 27, I have been a member at 5 different gyms. I used to have all the time in the world as a college student to..." Read more Amtrak - I was suppose to catch a train from Dwight il at 8:24 a train came pass at 8:30 but never stopped so called customer service to check the status of the rain they then told me that the train came at Amtrak "8:30 and departed at 8:32 but the only train that came pass didn't stop at all I'm very unhappy with this and I will not be using Amtrak anymore can..." Read more KraftMaid - Wrong door style KraftMaid "I had the Kraftmaid Kirkland painted canvas cabinets installed. The 12" pantry came with 2 of the doors in the wrong style and the middle door was the Kirkland style...." Read more Oberto Sausage Company - Extensive Molds in Unopened Beef Jerky Package and 8 Months Before "Best By" Date Oberto Sausage Company "I had purchased a package of Oberto Original Beef Jerky 10 oz from amazon last year, received sealed and unopened, with a "Best By 05Jan18" date. On April 18, 2017,..." Read more Skillshare automatically charged me  $96 for a yearly memebership when my three month  99 cent trial  expired.  I informed them a few days prior on their online page that I did not want it renewed. Skillshare "It all happened today. They put through the charge for the membership today. I informed them I wanted to cancel the memebership. I got an email from them that my..." Read more