Not resolved
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I started a new job in November and my membership was no longer convenient.After a few months of occasional visits and being unable to cancel online, I stopped by a club near my office (not my home club) and was told I would need to contact my home club during their business hours.

(Weekdays until 7 and 10-3 Sat) I wasn't able to make it the next Saturday but did make it the subsequent Saturday. At this point, I have been trying to cancel for about 15 days. I get billed on approximately the 20th of each month. I have a 60 day cancellation agreement (not a problem).

I showed up on April 1 and then was informed I would make two more FULL payments (4/20 and 5/20, giving me access through June 19). Essentially, an 80 day cancellation. The gentleman at the club was unable to grasp this fancy math, so I simply signed the agreement as I had already waited over two weeks due to their requirement that I go to an inconvenient location at an inconvenient time. The crux of my problem is that this is not a 60 day cancellation policy unless you can arrange to be their the day before your next charge, or perhaps a couple days earlier (who really knows).

Bad taste in my mouth - it's only about $20, but could probably also be grounds for a class action lawsuit if I had the time or inclination (I have neither).

But I know I won't be signing up for a membership with them, and be increasingly careful if I choose to do business with any of their sister companies at Roark Capital.Very disappointed.

Review about: Anytime Fitness Membership.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $20.

Preferred solution: TRAINING of Franchisee and staff.

I liked: Flexible hours, Equipment was in generally good shape.

I didn't like: Cancellation methodology and terms.

Had an Experience with Anytime Fitness?

Write a review


Terms of Service
Post Comment

You May Also Like

Anytime Fitness - Late fees Anytime Fitness "Ive recently lost alot of hours from my job, (since start of december) and havent been able to pay the gym, but now im in debt to my bank (at..." Read more Anytime Fitness Cancellation Policy Review from San Angelo, Texas Anytime Fitness "This club in San Angelo it a money thief and don't care what happen at the gym I will be working out and they don't even care if you fall..." Read more Anytime Fitness - Banned after submitting a negative review about unathorized baby in the gym Anytime Fitness "I posted the following review on Yelp - and was subsequently banned from their facility. Prior to leaving this review, I addressed my issue with CarolAnn Fitzpatrick (co-owner) over 2 months..." Read more Anytime Fitness - Customer Care Review from Concord, Tennessee Anytime Fitness "Here I set in front of a ATF in Sevierville TN. I called the phone # on the door becaise the door is locked. A giy answers the phone and..." Read more Pissed of jollibee ruin my surprise for my daughtrs birthday Jollibee "I ordered throuh online jolibee padala and pay via credit card it was confirmed by paypal that the payment has been recieved. I call my daughter that wait for the..." Read more GlassesUSA - Sent me broken glasses, with wrong prescription. GlassesUSA "The Progressive Lens sunglasses I ordered from Glasses USA arrived broken. One lens was completely out of the frame, rendering them unwearable. When I called to report this problem, I..." Read more Gekks - Nonexistent Customer Service Gekks "I ordered from this company in May. 10 days later, my liners were shipped. I installed them in my shoes and wore them for a few weeks. After about 3..." Read more Guardsman - Do not purchase protection plan Guardsman "Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the..." Read more