Not resolved

I started a new job in November and my membership was no longer convenient.After a few months of occasional visits and being unable to cancel online, I stopped by a club near my office (not my home club) and was told I would need to contact my home club during their business hours.

(Weekdays until 7 and 10-3 Sat) I wasn't able to make it the next Saturday but did make it the subsequent Saturday. At this point, I have been trying to cancel for about 15 days. I get billed on approximately the 20th of each month. I have a 60 day cancellation agreement (not a problem).

I showed up on April 1 and then was informed I would make two more FULL payments (4/20 and 5/20, giving me access through June 19). Essentially, an 80 day cancellation. The gentleman at the club was unable to grasp this fancy math, so I simply signed the agreement as I had already waited over two weeks due to their requirement that I go to an inconvenient location at an inconvenient time. The crux of my problem is that this is not a 60 day cancellation policy unless you can arrange to be their the day before your next charge, or perhaps a couple days earlier (who really knows).

Bad taste in my mouth - it's only about $20, but could probably also be grounds for a class action lawsuit if I had the time or inclination (I have neither).

But I know I won't be signing up for a membership with them, and be increasingly careful if I choose to do business with any of their sister companies at Roark Capital.Very disappointed.

Review about: Anytime Fitness Cancellation Policy.

I liked: Flexible hours, Equipment was in generally good shape.

I didn't like: Cancellation methodology and terms.

Review #1036637 is a subjective opinion of a user.

Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Equipment Quality
Additional Fees
Price Affordability
Product or Service Quality
Value for money
Billing Practices
PRODUCT OR SERVICE Anytime Fitness Membership
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $20
Preferred solution TRAINING of Franchisee and staff

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