SO VERY PEEVED!
Started a memebership with Anytime in December, well I had to stop going and got a note from my Orthopedic that recommended my stopping. I also told them my unemployment had run out and couldn't afford it anymore either... I had all of this taken care of prior to the date of the monthly charge.. Today I had twice the amount taken from my checking account. I am so ticked off! I called them and told them they needed to fix this and reimburse my account.. and reminded them that the cancelation better have been done and monies returned to my account.. So we'll see if I get a phone call or not. and if my account is reimbursed. Very pissed off right now
Anyway, yesterday I called the club to inquire about the number for the corporate office because I had a billing dispute. I was told by a staff member that I had no reason to call corporate and that they, "doubt a mistake was made, but even if it was, you still are getting a rate lower than most members, so it will probably even out." WHAT?!
Unhappy with this BS, I found the number online and called. The corporate office was very apologetic, and said they would send an e-mail to my club saying that they are resolving the billing issue on their end.
30 minutes later, I get a call from the club and am told that they are CANCELING MY MEMBERSHIP FOR VIOLATING CLUB RULES! I said, "what club rules?" I was told, "I told you earlier that you had no reason to call corporate, and since you obviously have issues with club policy, I spoke with the owner and we decided to terminate your membership. If you wish to remain an active member, you need to call corporate back and withdraw your complaint."
I said, "I wasn't complaining! I was trying to get a billing mistake fixed!" The reply was, "well, I already told you what you need to do if you if you wish to keep your membership. That's all I have to say to you. Good bye."
I have never,not ever in my life been treated this way or threatened by any club in which I PAY MONEY to for membership. Who the *** does these people think they are? Anyone else gone through this, because I know it can't be an isolated case
Product or Service Mentioned: Anytime Fitness Membership.
Monetary Loss: $500.