Anytime fitness doesn't care about you. They will take advantage of you in any way they can just to get your money.
I signed up in January after moving to a new apartment that didn't have a gym on the property. When I signed up, I was given exactly two options: a 12-month contract at $45/month or an 18-month contract at $40/month. I told them at the time that I wasn't comfortable with either of those options because I didn't know how long I would be staying in the city and I didn't know when the gym at my apartment would be finished. They were really pushy until I decided to go with the 18-month contract because I was assured that I would be able to cancel if I moved to an area 15 miles away from a club.
Well, it's now April. The gym at my apartment is complete so I've started using it to cut down travel time. I called yesterday to find out the cancellation policy and was told that I was not allowed to cancel for any reason other than moving or becoming disabled. No other reasons. No exceptions. So I can't even cancel with a cancellation fee. He said the reason I can't cancel is because I signed a contract instead of getting a MONTH TO MONTH membership.
This is completely unacceptable. If I had been told that there was a month to month membership option, I would have absolutely gone with that, even if it was more expensive because I didn't want to be locked into an 18-month contract. And I can't even cancel my membership. I also just got charged a $20 club fee on top of my membership fee that I was not informed about prior to being changed. I vaguely remember a brief mention of this at the time I signed up, but a reminder would have been nice so it didn't overdraft my bank account.
This is for the location in San Marcos, TX. I've never posted a review like this, but I think it's 100% ridiculous that they won't let me cancel at all and didn't even give me all of the membership options.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.