I just wrote a review now I'm highly pissed because I was just told I have to go to the website and email someone to cancel my membership but in the photo it says you go straight to the gym! so someone is lying here ?? every time I call this gym its something new I was just told you are given a option to have a contract or not have a contract and now its everyone is on a contract so I wish someone would help me, its like I cant get any kind of truths or help from the owner this gym is not ok the way it is being operated and needs new management or something

This review is a subjective opinion of a user.
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More Review Details

Billing Practices
Equipment Quality
Value for money
Price Affordability
Exchange, Refund and Cancellation Policy
Product or Service Quality
Additional Fees
Customer service
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Not being able to stop charges
    • Bad service
    • Being lied to and manipulated
    • Not talking to owner

Reason of review:
Poor customer service
Preferred solution:
Price reduction
Review category
Fitness Centers
review #917215 by
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Sep 21 #1216275 Marshalltown, Iowa

Yeah then you go to the gym and the employees show up whenever they feel like it. We've had this membership for 4 months and haven't used it. The machines are always taken or broke.

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