Sacramento, California
1.1K views
3 comments

Manager quote: "Sorry, Can't Help You. Not My Problem." Asked to talk to boss. "Company policy not to give out that information."

Second manager different club: "Why do you keep calling me, I have other things to do?" Ask to speak to boss "We don't give out that information. Company policy."

Third manager promises to fix problem never callsback. Guess what happens when I ask to talk to boss?

Key not working because membership not entered onto computer system by boss. Can't talk to boss -Against company policy.

Gyms independently owned -Customer Service has no clout.

Product or Service Mentioned: Anytime Fitness Membership.

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Anonymous
#1451743

My key doesn't work anymore either and I have been charged for this month. After leaving 2 messages, one email, and stopping by two separate days on busy hours to find the office empty, I haven't gotten a single word. Been a month now.

Anonymous
#1670117
@Anonymous

I am a member in port orange Florida and in pay in full..went to gym and key fob doesn't work..im livid

Anonymous
#746118

The same thing is happening to me right now. I've tried calling multiple branches and they keep telling me they will call me back, but they never do.

I went into one of the gyms during my lunch break and asked the guy what was happening. Apparently I am not on the computer system and theres nothing he can do. Called my home-branch, never returned my calls. Apparently they will give me a call again later in the day.

Who wants to bet they won't do it?

I pay money for a gym that I am supposed to be able to go to ANYTIME- this is ridiculous.