Pissed Consumer - Took 6 months to cancel

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Took 6 months to cancel

Jun 12, 2008

Anytime Fitness complaint by Bgood

My contract states that I would not be automatically renewed when my contract expired. Guess what? It was automatically renewed. I first contacted my individual AF branch and asked to cancel...it took 3 months for them to respond to me. Apparently no one at White Bear returns phone calls. When they finally called back after sending several letters they said I would need to contact Apex Mgmt. I did. However, Apex needed something in writing. So I faxed over a signed cancellation notice. "They never received it." I faxed a 2nd and a 3rd notice. I just called and I still owe for those months in between when they never received my notice. Hopefully I wont get charged again in July. I will not recommend this gym to anyone.

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Comments (3)

1. Written by same story, on 01-08-2008 00:24

We have tried numerous times to cancel our contract. This is after we have fulfilled our year contract. We originally sent our letter to APEX and then we were told that they no longer handle Anytime fitness accounts. We wrote the new handler and they are giving us problems too. I think they give you such a hassle and meanwhile they continue to charge you.

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2. Written by BGood, on 27-07-2008 22:36

Sorry Jim, it may be possible that Apex owns 24-hour fitness, but they also contract with Anytime Fitness. Each month on my bank statement I have a deduction from "Apex Mgmt" and my original contract explicitly states that I was in contract with Apex.

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3. Written by Jim, on 20-07-2008 14:42

Apex owns 24 Hour Fitness, not Anytime Fitness. No wonder you are having problems.

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