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  • Customers like
    • Convience of location 15
    • Hours 11
    • Access to all facilities 24 7 9
  • Customers don't like
    • Not being able to cancel 20
    • Poor customer service 15
    • No help on the phone 14

They refused to stop debiting my account. I canceled my month to month membership. Then they got real nasty with me on the phone when I explained that I could not work out there. The membership agreement I signed was not a contract as I made certain. Now they refuse to send it to me. The place was so boring to work out at that I would wonder if it were in an old folks home. I would never join... Read more

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Resolved

FEES, FEES, AND MORE FEES!!! In short don't sign up for this gym as it is overpriced, riddled with hidden fees and cramped. There seems to be a problem with, spacing, and a overall lack of equipment (no bench press??) additionally they are also know to let children in the club, even though it is stated that this is not allowed. Overall leading to a tremendously painful experience, which is... Read more

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Long story short....I moved out of state after losing my late husband. I moved in May. The contract I signed stated that if you move and there is no Anytime Fitness within a 20 mile range, you can cancel your membership with no penalties. Well, the nearest one is an hour and a half away. I Made contact with them in May and the staff member stated "ok, we will notate your account and send us... Read more

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I joined Any Time Fitness Feb. 4 2013.Bedford In. Then transferred to Washington In. ATF. then transferred to the Jasper Indiana ATF Even better trainers and manager. All three gyms were clean and nice Jasper ATF in my opinion is the best. All three gyms are 330 miles one way from my home. So no bad review here. Oh yes Silver Sneakers thru my Insurance is picking up the tab The reason I kept... Read more

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I have had the worst customer experience at the Mt Prospect Anytime Fitness ever! The associate, James, is unprofessional and has complete lack of respect for customers. I had an issue on hand with a charge and when I called to inquire about it, he was rude right from the beginning, would not allow me to speak to anyone else and hung up the phone on me! I will never do business with this... Read more

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From what I gave read I want nothing to do with this place. Add comment

I've signed up as a member two times now and both times I regretted. They like to throw in hidden fees and not tell you about it. I asked them twice about getting a session with a personal trainer and they never got back to me. Quite small with pretty minimal facilities for the price in comparison to some of the other gyms out there. Both times I signed up because of its convenient location,... Read more

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Worst customer service I have ever received. Printed off the 14 day pass online. Walked into the 53rd St. Anytime Fitness and poke my head into the staff office. The manager says " oh you're not my appointment" So I ask if I can sit down real quick and present him with the 14 day pass. He says "We only honor the 7 day pass not the 14 day pass." So I ask, "How come?" He says "Because 14 days is... Read more

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I joined an Anytime Fitness in Prairie du Sac, WI mid-October. Attended ONE time during 2 week trial. Have not gone once since then. Called to cancel in mid-January. Was told I could suspend membership for up to 3 months until my schedule allowed me to come to the gym, OR transfer my membership, but new person has to join for 12 months and pay my rate plus pay a $49 transfer fee, OR cancel for a... Read more

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TERRIBLE! GO ANYWHERE BUT HERE ! I would avoid at all cost. My husband and I signed up and went to the gym for a few months before we decided to move (this was in 2013, mind you) we canceled our gym memberships before the move and paid the final fee and everything. A year later the contacted us and said we never cancelled and gave us a lot of issues then we though it was resolved at that time, it... Read more

Was this review helpful? 1 1
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